These Terms and Conditions ("Terms") are a binding agreement between you and The Coven Collective, LLC ("TCC," "we," "us," or "our"). They govern your access to and use of Conjure (the "App"), including any purchases you make through the App.
Please read these Terms carefully. By making a purchase, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
Section 15 contains an agreement to resolve disputes through binding individual arbitration and a waiver of class actions, which affects your legal rights.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the App. By using the App, you represent that you meet these requirements.
2. Your Usage
To use certain features, you agree to:
- provide accurate, current, and complete information and keep it up to date;
- not share your information with anyone else; and
- notify us promptly at hello@covencollective.co if you believe your information has been accessed without your permission.
You are responsible for all activity that occurs by your use of the App. We may block or suspend users at our discretion, subject to Section 11.
3. The Service
The App provides users the ability to send a satirical Hex to another person via email or download. We may add, change, or remove features from time to time.
Content in the App is provided for entertainment purposes only and is not professional advice. It is not a substitute for medical, legal, financial, psychological, or other professional advice.
4. Purchases and Payment
One-time Purchases
The App offers paid features or content that you can buy with a single, one-time payment ("Purchases"). Each Purchase is a single charge. You will not be billed again for a Purchase, and you will only be charged when you choose to buy something new.
The price, description, and what is included in each Purchase are shown in the App before you confirm payment. All prices are in U.S. dollars unless stated otherwise.
Access to Purchases
A Purchase gives you a limited, non-transferable license to access the purchased features or content for as long as the App offers them. Purchases cannot be transferred or exchanged for cash.
If we discontinue a feature or content you purchased, we will notify you in advance. Where required by law, or at our discretion, we will provide a refund or a comparable replacement.
Payment Processing
Payments are processed by our third-party payment processor, Stripe, Inc. ("Stripe"). By making a Purchase, you agree to Stripe's terms, including the Stripe Services Agreement, and authorize us, through Stripe, to charge your payment method for the total shown at checkout. We do not store your payment card information. For details, see our Privacy Policy.
You represent that you are authorized to use the payment method you provide.
Taxes
Prices do not include applicable sales, use, or similar taxes. Where required, we will collect taxes and show them at checkout.
Declined Payments and Errors
A Purchase is complete only when your payment is successfully processed. If your payment is declined, the Purchase will not be completed. We may correct pricing or other errors on the App. If we discover an error after you have paid, we will either honor the price you paid or cancel the Purchase and issue a full refund.
Price changes
We may change prices at any time. Price changes do not affect Purchases you have already completed.
Receipts
We will email you a receipt after each completed Purchase.
5. Donation Match
TCC will match all eligible donations made through Conjure between October 1, 2026 and October 31, 2026, dollar for dollar, up to a maximum total match of $3,000 USD. Once total matched donations reach $3,000, no further donations will be matched. Matching funds will be donated by TCC directly to The Baltimore School for the Arts Foundation by December 31, 2026. Donations made outside the campaign period, refunded donations, or donations made by TCC employees are not eligible for matching. TCC reserves the right to modify or end this match at any time, though any donations already made before such a change will still be matched up to the $3,000 limit.
6. Refunds
All sales final: Because Purchases provide immediate access to digital features or content, all sales are final and non-refundable, except as required by law or stated in these Terms. If you believe you were charged in error, or if a Purchase does not work as described, contact us within 7 days of the charge and we will review your request.
Refunds, when issued, go back to your original payment method. They may take 5–10 business days to appear, depending on your bank. When a refund is issued, your access to the refunded Purchase ends.
If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend your access to the App while the dispute is resolved.
7. Acceptable Use
You agree not to:
- use the App in violation of any law or regulation;
- upload or share content that is unlawful, harassing, threatening, defamatory, obscene, hateful, or infringes anyone's rights;
- impersonate any person or misrepresent your affiliation with anyone;
- access or attempt to access other users' data without permission;
- interfere with or disrupt the App, its servers, or its security features, or introduce viruses or malicious code;
- scrape, crawl, or use automated means to access the App without our written permission;
- copy, modify, reverse engineer, decompile, or create derivative works from the App, except as permitted by law;
- resell, share, sublicense, or commercially exploit the App or your Purchases without our written permission; or
- use the App to build a competing product or service.
8. Your Content
You keep ownership of the content you create, upload, or submit through the App ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, and display Your Content only as needed to operate, provide, and improve the App for you. This license ends when you delete Your Content, except for copies kept in backups for a limited period or as required by law.
You represent that you have the rights needed to submit Your Content and that it does not violate these Terms or anyone else's rights. We may remove content that violates these Terms.
Feedback
If you send us suggestions or feedback, we may use them without restriction or compensation to you.
9. Our Intellectual Property
The App, including its software, design, text, graphics, logos, and other content (excluding Your Content), is owned by TCC or our licensors and is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial use. All rights not expressly granted are reserved.
10. Third-Party Services
The App may link to or integrate with third-party services, including Stripe. We are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies.
11. Suspension and Termination
By You: You may stop using the App at any time.
By Us: We may suspend or terminate your access if you materially breach these Terms, commit fraud, or use the App in a way that creates legal risk or harm to us or others. Where reasonable, we will give you notice and an opportunity to fix the problem first.
Effect of Termination: We will handle your data as described in our Privacy Policy. Sections that by their nature should survive will continue to apply, including but not limited to Sections 6, 8 (feedback), 9, and 12 through 17.
12. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, TCC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT WILL BE ACCURATE OR RELIABLE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TCC AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.
Some jurisdictions do not allow these limitations, so some of them may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
14. Indemnification
You agree to defend, indemnify, and hold harmless TCC and its owners, employees, and agents from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of (a) Your Content, (b) your violation of these Terms, or (c) your violation of any law or the rights of a third party.
15. Dispute Resolution
Informal Resolution
Before filing a claim, you agree to contact us at hello@covencollective.co and try to resolve the dispute informally for at least 30 days.
Arbitration: Any dispute that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small claims court if it qualifies. You and TCC waive any right to a jury trial and agree that claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated, or representative action. You may opt out of this arbitration agreement by emailing hello@covencollective.co within 30 days of first accepting these Terms. If this class-action waiver is found unenforceable, this arbitration agreement will not apply.
16. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules, except where the law of your state of residence gives you consumer protections that cannot be waived by contract.
17. General
- Changes to these Terms: We may update these Terms from time to time. You will be notified of any changes via email. If you continue to use the App after the effective date, you accept the updated Terms. Changes will not apply to Purchases completed before the effective date, unless required by law.
- Entire agreement: These Terms and our Privacy Policy are the entire agreement between you and TCC about the App.
- Severability: If any provision is found unenforceable, the remaining provisions stay in effect.
- No waiver: Our failure to enforce a provision is not a waiver of our right to enforce it later.
- Assignment: You may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure: We are not responsible for delays or failures caused by events beyond our reasonable control.
- Electronic communications: You agree to receive notices, receipts, and other communications from us electronically, including by email and in-app messages. These satisfy any legal requirement that communications be in writing.
18. Contact Us
The Coven Collective, LLC
714 S Wolfe St
Unit 38230
Baltimore, MD 21231
Email: hello@covencollective.co