The Coven Collective, LLC ("TCC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use Conjure (the "App"), how we use and share it, how long we keep it, how we protect it, and the choices and rights you have.
By using the App, you acknowledge that you have read this Privacy Policy. Your use of the App is also governed by our Terms and Conditions
1. Scope
This Privacy Policy applies to personal information we collect through the App, including when you make a purchase, use the App's features, or contact us. It does not apply to third-party websites, services, or applications that may be linked from the App, which are governed by their own privacy policies.
"Personal information" means information that identifies, relates to, or can reasonably be linked to you as an individual.
2. Information We Collect
Information you provide to us
- Your information: your name and email address.
- Billing information: your billing name, billing address, and payment details are entered directly into and processed by our payment processor, Stripe (see Section 3). We do not store this information.
- Content you create: information, files, or other content you enter, upload, or create while using the App.
- Communications: information you provide when you contact us for support, send us feedback, or respond to surveys.
Information we collect automatically
When you use the App, we and our service providers may collect certain information automatically, including:
- Device and connection information: IP address, browser type and version, operating system, device identifiers, and language settings.
- Usage information: the pages and features you use, actions you take within the App, the dates and times of your visits, referring URLs, and error or performance logs.
- Approximate location: general location derived from your IP address (such as city or region).
We collect this information using cookies, local storage, pixels, server logs, and similar technologies (see Section 4).
Information from third parties
- Payment processor: Stripe provides us with transaction details, such as payment status, the last four digits and type of your card, card expiration date, and billing country.
- Analytics providers: we receive aggregated and usage information about how people use the App.
3. Payments and Stripe
We use Stripe, Inc. ("Stripe") to process payments. When you make a purchase, you enter your payment card information directly into Stripe's secure payment form. We do not collect or store your full payment card number or security code.
We may keep limited transaction information, such as the amount and date of your purchase so we can provide receipts, handle refunds, and meet our accounting and tax obligations.
Stripe is certified as a PCI-DSS Level 1 Service Provider. Stripe may also use your information to detect and prevent fraud and to comply with its own legal obligations. Stripe's handling of your information is governed by the Stripe Privacy Policy.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep the App working (essential): the App cannot function properly without these.
- Understand usage (analytics): measure how the App is used, diagnose problems, and improve features.
We use third-party analytics services, such as Google Analytics. These providers use cookies and similar technologies to collect and analyze information about App usage. You can learn more about Google's practices at https://policies.google.com/technologies/partner-sites and opt out using the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
You can manage or block cookies through your browser settings. If you block essential cookies, some parts of the App, including checkout, may not work.
5. How We Use Personal Information
We use personal information to:
- Process payments: process purchases, send receipts and billing notices, handle refunds, and resolve payment issues.
- Communicate with you: respond to your requests, provide customer support, and send service messages such as security alerts, and changes to our terms or policies.
- Send marketing communications: send newsletters, product updates, and offers where permitted by law. You can opt out at any time (see Section 8).
- Improve the App: analyze usage, fix bugs, and develop new features.
- Protect the App and our users: verify identity, detect and prevent fraud, abuse, and security incidents, and enforce our Terms and Conditions.
- Comply with the law: meet our legal, tax, accounting, and regulatory obligations and respond to lawful requests.
We may also create aggregated or de-identified information that can no longer reasonably be linked to you. We may use that information for any lawful purpose, and we will not attempt to re-identify it.
6. How We Share Personal Information
We do not sell your personal information. We share personal information only as described below:
- Service providers: companies that perform services on our behalf, such as payment processing (Stripe), hosting and cloud storage, analytics, email delivery, and customer support. We contractually limit their use of your information to providing services to us.
- Legal and safety reasons: when we believe disclosure is required by law, subpoena, court order, or other legal process, or is necessary to protect the rights, property, or safety of TCC, our users, or others, including to prevent fraud.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets. In that case, personal information may be transferred to the acquiring entity, subject to this Privacy Policy or a policy at least as protective.
- With your consent: when you direct us to share your information or otherwise consent to the disclosure.
7. Sale of Personal Information, Targeted Advertising, and Opt-Out Signals
We do not sell personal information. We do not use personal information for profiling that produces legal or similarly significant effects.
We do not knowingly collect sensitive personal information, such as health information, precise geolocation, or government identification numbers. Please do not submit such information through the App.
We honor Global Privacy Control (GPC) signals sent by your browser as a valid request to opt out of the sale or sharing of personal information, where applicable law requires.
8. Your Rights and Choices
Marketing emails
You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us. You will still receive transactional and service messages, such as receipts, billing notices, and security alerts, if you make a Purchase on the App.
Privacy rights
Depending on where you live, including Maryland, California, and other U.S. states with comprehensive privacy laws, you may have the right to:
- Access the personal information we hold about you and confirm whether we process it;
- Correct inaccurate personal information;
- Delete personal information we hold about you;
- Obtain a copy of your personal information in a portable format; and
- Opt out of the sale of personal information, targeted advertising, and certain profiling. As noted above, we do not engage in these activities.
To make a request, contact us using the information in Section 15. We will need to verify your identity before responding, usually by confirming your email address. You may use an authorized agent to make a request on your behalf, and we may ask for proof of the agent's authority.
We will respond within 45 days of receiving your request, or within the timeframe required by applicable law. If we deny your request, you may appeal by replying to our decision or contacting us with the subject line "Privacy Request Appeal." We will respond to your appeal within the timeframe required by law.
We will not discriminate against you for exercising your privacy rights.
Some deletion requests may be limited where we must retain information to complete a transaction, meet legal, tax, or accounting obligations, prevent fraud, or resolve disputes.
9. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Purchasers Name, email address, and last hex will be saved up to seven years.
- Hex recipient email addresses will be saved up to seven years.
- Transaction and billing records: for as long as required by tax, accounting, and other legal obligations, generally up to seven years.
- Backups and logs: for a limited period, after which they are overwritten or deleted in the normal course of operations.
We may keep information longer where necessary to resolve disputes, enforce our agreements, or comply with legal holds.
10. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These include encryption of data in transit, access controls, and relying on Stripe's PCI-DSS–compliant infrastructure for payment card data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. International Transfers
We are based in the United States, and we and our service providers may process and store personal information in the United States and other countries. If you use the App from outside the United States, your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country.
12. Children's Privacy
The App is intended for adults. You must be at least 18 years old to use the App or make a purchase. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it. If you believe a minor has provided us with personal information, please contact us.
13. Third-Party Links and Services
The App may contain links to third-party websites and services, or features provided by third parties, such as social media buttons. These third parties operate independently from us, and their collection and use of your information is governed by their own privacy policies. We are not responsible for their privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. If we make material changes, we will notify you by email or through a notice in the App before the changes take effect. Your continued use of the App after the effective date means you accept the updated Privacy Policy.
15. How to Contact Us
The Coven Collective, LLC, located in Baltimore, Maryland, is responsible for the collection, use, and disclosure of your personal information under this Privacy Policy.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: hello@covencollective.co
The Coven Collective, LLC
714 S Wolfe St.
Unit 38230
Baltimore, MD 21231
Email: hello@covencollective.co